This page contains the terms and conditions for purchasing at Lisboa Art Jewelry. Please read the terms and conditions carefully before ordering any part. You must understand that by purchasing any of our products you agree to these terms and conditions.
When placing an order at Lisboa Art Jewelry, you guarantee that you are at least 18 years old [or have an adult’s permission to purchase from us] and accept these terms and conditions which apply to all orders placed or that will be placed at Lisboa Art, for the sale or supply of any products. None of these terms and conditions affect your legal rights. No other terms or changes to terms and conditions shall be binding unless agreed and signed by us.
By accepting these terms and conditions, you agree to the above.
- Pricing
We make every effort to ensure that the prices displayed on our website are correct. However, we reserve the right to change them without notice.
- Delivery
After your order is processed, you will receive a tracking number and details via email. Average transit times are between 1 and 5 business days depending on the destination, consider the extra time for your customs check and do not forget that if you choose a preorder item, this period will only start after the shipping. We are based in Portugal, Europe, and the customer is responsible for paying any additional duties, customs, charges or taxes imposed by the destination country for delivery. No customs costs will be applied to orders delivered to European Union countries.
- Refused Shipments
If you choose to refuse your order, you will be responsible for any fees that the order may incur and the cost of shipping it to our address in Portugal. This amount will be taken from the total refund for your order.
- Customer Complaints
We make an effort to respond to all customer complaints or questions within a maximum period of 5 working days.
- Force Majeure
Events that occur beyond the control of Lisboa Art and that are not foreseeable, must be considered force majeure events, meaning that Lisboa Art is free from its obligations to comply with contractual agreements. An example of this type of event is a government action or omission, new or amended legislation, conflicts, embargoes, fire or floods, sabotage, accident, war, natural accidents, strikes or lack of supply by suppliers. Force majeure also includes government decisions that negatively affect the market and products, for example, restrictions, warnings, bans, etc.
- Payment
All products remain the property of Lisboa Art until payment is made. The price applied is the one defined on the date you placed the order. Shipping costs and fees will be available before confirming purchase.
All transactions conducted through Lisboa Art are handled and transacted by dedicated leakage third parties so they can ensure your protection. Your card information is not stored and all your card information is transacted using SLL encryption. Please read the terms and conditions of the payment method chosen for the transaction, as they will be responsible for the transaction made.
- Local Fees
Please note that local fees, sales tax, or customs duties may occur depending on your region and your local customs duties. These fees are the sole responsibility of the customer.
- Returns
Lisboa Art does not make returns, only exchanges, and items for exchange must arrive at our office within a maximum period of 14 days after receiving them.
- Fraud
Lisboa Art reserves the right to cancel and refund any order suspected of fraud in order to guarantee the security of our consumers’ transactions through our online services.
Lisboa Art reserves the right to resort to all remedies provided by law to deal with any violation or disrespect for these Terms and Conditions, including the right to block access to the website or forward information about transactions to authorities or suppliers of payments. Individuals who violate the restriction of password protected areas on the site may be subject to legal action.
- Additional Information
Lisboa Art reserves the right to change any information, including prices, technical specifications, purchase terms and product offerings without prior notice. If a product is out of stock, Lisboa Art has the right to cancel the order and refund the amount paid. Lisboa Art must also notify the customer if equivalent products exist.
Please note that use of this website and any other of our services constitutes acceptance of these terms and conditions.